Hotelier's response :
Dear Hubble,

Thank you for taking the time to share your feedback following your stay with us.

We are pleased that you appreciated the welcome from our reception team, as well as the bathroom and breakfast.

However, we are sorry about the unpleasant smell near the entrance to Building B. We will look into this issue to identify its cause and take the necessary steps. We have also noted your comment regarding the mattresses and will pass it on to the relevant team.

Thank you as well for clarifying that the difficulties with road information were not directly related to our hotel.

For 2027, the installation of air conditioning is planned to further improve our guests’ comfort.

We regret that your experience did not fully meet your expectations and hope to have the opportunity to welcome you again under better circumstances.

Kind regards,

Reception Team
BritHotel Reims La Neuvillette

Hotelier's response :
Dear Serina,

Thank you so much for your wonderful review! We are delighted to hear that you had a comfortable stay and appreciated our location, easy motorway access and, most importantly, the friendliness and helpfulness of our team.

It was a pleasure to assist you and your dog during your stay, and we are especially happy that our team could help with storing his special food. Your kind words about their smiles, kindness and helpfulness mean a lot to us and will certainly be shared with the whole team.

We’re also glad you enjoyed our breakfast, especially the pastries and blueberry jam!

We are sorry that you experienced difficulties connecting to the Wi-Fi, and we will remain attentive to this point.

For 2027, the installation of air conditioning is also planned to further improve our guests’ comfort.

We hope to have the pleasure of welcoming you and your dog back again soon!

Kind regards,
Reception Team
BritHotel Reims La Neuvillette

Hotelier's response :
Dear Jones,

Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found your room clean, comfortable and well equipped, and that you appreciated our breakfast, Wi-Fi, location and the welcome from our team.

We are sorry that you found the hallway in the annexe a little dark and that the atmosphere in the restaurant was uncomfortable during your evening. We understand your comments and will take them into consideration, particularly regarding the possibility of adding some soft background music to create a warmer atmosphere.

We also regret that your room felt hot and that you had difficulty adjusting the heating/air conditioning system. For 2027, the installation of air conditioning is planned, which will help us improve the comfort of our rooms.

We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable stay.

Kind regards,

Reception Team
BritHotel Reims La Neuvillette

Hotelier's response :
Bonjour Phillips,

Merci d’avoir pris le temps d’évaluer votre séjour.

Nous sommes heureux que votre expérience ait été globalement satisfaisante, notamment concernant l’accueil, la chambre et l’accès à l’hôtel. Nous avons bien pris en compte vos notes plus mitigées concernant la salle de bains, le petit déjeuner et le Wi-Fi, qui nous permettront de poursuivre nos efforts d’amélioration.

Pour 2027, l’installation de la climatisation est également prévue afin d’améliorer encore le confort de nos chambres.

Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience encore meilleure.

Bien cordialement,

L’équipe de réception
BritHotel Reims La Neuvillette

Hotelier's response :
Dear Colin Gladstone,

Thank you for taking the time to share your feedback and for your good overall rating.

We are sorry for the inconvenience you experienced when staying in Block B and being unable to leave your key because the gate was locked. We understand that this can be frustrating, especially when leaving the hotel, and we will review the arrangements to make sure the procedure is clearer and more convenient for our guests.

We are pleased that you were generally satisfied with your room, bathroom and the welcome from our team.

For 2027, the installation of air conditioning is also planned to further improve our guests’ comfort.

We hope to have the pleasure of welcoming you again.

Kind regards,

Reception Team
BritHotel Reims La Neuvillette

Hotelier's response :
Dear Jones,

Thank you for taking the time to share your feedback.

We are sorry to hear that the closure of our restaurant during your stay was a disappointment. We understand how inconvenient this can be, especially as there are limited dining options within walking distance of the hotel.

We appreciate your positive ratings for our reception team, bathroom, location and Wi-Fi, and we will also take your comments into consideration as we continue to improve the guest experience.

We would also like to let you know that air conditioning is planned to be installed in 2027, as part of our ongoing efforts to improve the comfort of our rooms.

We hope to have the opportunity to welcome you again and provide you with a more enjoyable stay.

Kind regards,

Reception Team
BritHotel Reims La Neuvillette

Hotelier's response :
Dear Colin,

Thank you very much for your excellent rating and for taking the time to share your feedback.

We are delighted to hear that you appreciated our convenient location, as well as the cleanliness and comfort of your room. We also take note of your comments regarding the bathroom and Wi-Fi connection, which help us continue to improve the quality of our services.

Your 10/10 score for recommending our hotel is especially appreciated and means a lot to our team!

We look forward to welcoming you back to Brit Hotel Reims La Neuvillette on your next visit.

Kind regards,
The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Rackham,

Thank you very much for your kind feedback and for your excellent ratings.

We are delighted to hear that you enjoyed your stay, particularly the cleanliness of the hotel, the friendliness of our staff and our breakfast. We are also pleased to know that you would consider staying with us again.

We have taken note of your comment regarding the Wi-Fi connection and will share it with our team as we continue to improve our services.

We look forward to welcoming you back to Brit Hotel Reims La Neuvillette!

Kind regards,
The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Mr. Chapman,

Thank you very much for your positive feedback and for taking the time to share your experience.

We are delighted to hear that you found our hotel a great stopover during your travels through France, and that you appreciated our convenient location and easy access to Reims. We are also pleased that you found our team very friendly and helpful, and that the Wi-Fi met your expectations.

We would also like to let you know that air conditioning is planned to be installed in 2027, as part of our ongoing efforts to improve the comfort of our guests.

We hope to have the pleasure of welcoming you again on your next journey through the region.

Kind regards,

Reception
Brit Hotel Reims La Neuvillette

Hotelier's response :
Dear Sharon,

Thank you very much for taking the time to share your experience and for your excellent rating.

We are delighted to hear that you enjoyed the convenient location, the easy access to the hotel and the quiet garden-facing room. We are also very pleased that George provided you with a warm welcome and looked after you while you waited for your room.

Thank you as well for pointing out the maintenance issues you noticed, including the light bulbs, the broken plug and the kettle. We are sorry for these inconveniences and will make sure that these points are checked by our team.

We would also like to mention that air conditioning will be installed in all our rooms in 2027, further improving the comfort of our guests.

It was a pleasure having you stay with us, and we hope to welcome you back on a future visit.

Kind regards,
The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Romi,

Thank you for taking the time to share your detailed feedback following your stay with us.

We are pleased that you appreciated the welcome from our reception team, the hotel's easy access and the Wi-Fi. However, we are truly sorry that several aspects of your stay did not meet your expectations.

We sincerely apologize for the cleanliness issues you encountered, particularly the bathroom door, the bathroom itself and the spare pillow. This is not the standard of cleanliness we aim to provide, and your comments have been noted and will be shared with our housekeeping team.

We are also sorry that our breakfast did not meet your expectations. Your feedback is important to us as we continue to improve our services.

Regarding the language barrier, we fully understand your frustration. As you rightly pointed out, we welcome many international travellers due to our location near the motorway. We will take your suggestion into consideration regarding providing more information in English, particularly for our restaurant menu. We will also remind our team of the importance of assisting guests as much as possible in English.

Finally, we would like to mention that air conditioning will be installed in all our rooms in 2027, in order to further improve the comfort of our guests.

We sincerely regret that your overall experience was not fully satisfactory, and we hope to have the opportunity to welcome you again and provide you with a much better experience.

Kind regards,
The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Nick,

Thank you for taking the time to share such detailed feedback about your stay.

We are pleased that you appreciated the appearance of our buildings from the outside, the signage and the availability of parking. However, we are truly sorry to read that the rest of your experience did not meet your expectations.

We sincerely apologize for the cleanliness issues you encountered in your room, particularly the hair in the bed, the improperly made beds, the mould in the bathroom and the condition of the floors. This is clearly not the standard of cleanliness we aim to provide our guests, and we fully understand your disappointment.

We have also taken note of your comments regarding the corridors, doors and general appearance of Building B, as well as the access to the car park. Your feedback is valuable and will be shared with the relevant teams so that these points can be addressed.

We would also like to mention that air conditioning will be installed in all our rooms in 2027, as part of our efforts to further improve the comfort of our guests.

We sincerely regret that your stay did not leave you with a positive impression, and we hope that we may have the opportunity to provide you with a much better experience in the future.

Kind regards,
The Brit Hotel Reims La Neuvillette Team