Reviews - Brit Hotel Reims La Neuvillette
Satisfaction client
couple - 70-79 years - Date of stay : 11/07/2024
Convenient stopover on our way to Italy but evening meal was not good. We were also bitten by insects because we had to have the window open at night.
Family - 40-49 years - Date of stay : 14/07/2024
Overall a decent experience to stay for the night.
The neighbours next door to the hotel had a long and very loud garden party late into the night. Not ideal with children trying to get to sleep.
Family - Date of stay : 13/07/2024
Very good good for a stop over
Family - Date of stay : 11/07/2024
It was comfortable and a little far out of town. There was no lift which is an issue with lots of luggage. There are places to eat nearby but not great quality.
couple - 20-29 years - Date of stay : 06/07/2024
Appalling. The waiter on the restaurant really let this experience down. First he demanded we paid up front even through the receptionist said to put all your bill on the room.
He then mad us wait for over 40 minutes to even take our order. He was rude, abrupt and actually quite aggressive.
We visited the week before too and it was a completely different experience, friendly and polite service and went the extra mile
couple - 50-59 years - Date of stay : 01/07/2024
Customer service Very bad would not book a Brit hotel again
![Hotelier's response](https://www.brithotel.fr/img/reponse_hotel_2020.png)
Dear Madam,
We were unable to change the dates of your stay as your booking was "Non-cancellable, non-refundable".
We are unable to make changes to this type of booking.
We hope you understand our situation and our decision, taken independently of your case but in accordance with the hotel rules we must follow.
We apologize for the inconvenience and hope to welcome you soon in better conditions.
Kind Regards
Hugo
couple - 60-69 years - Date of stay : 26/06/2024
Very good experience. Third time we have stayed.
couple - 60-69 years - Date of stay : 23/06/2024
Great stop off on our route back to europort
Family - 70-79 years - Date of stay : 21/06/2024
A good comfortable hotel. This was our second stay and we will definitely stay again.
Business - 20-29 years - Date of stay : 12/06/2024
Excellent accueil par le personnel
couple - 60-69 years - Date of stay : 11/06/2024
A pleasant experience. Very useful having a decent quality restaurant on site. We will use Brit Hotel again.
couple - 70-79 years - Date of stay : 05/06/2024
Very good cleanliness, staff all so helpful and pleasant parking great and secure all round good