Hello Gregoire,

Thank you for your positive feedback. We’re delighted that you appreciated our location near the motorway and Reims, as well as the comfort suitable for business stays.

We hope to have the pleasure of welcoming you again during your next trip to the area.

Best regards,
The Brit Hotel Reims La Neuvillette Team

Monsieur Grulke bonjour,

Un grand merci pour votre retour particulièrement élogieux et détaillé. Nous sommes ravis d’apprendre que votre séjour a été mémorable et que vous avez apprécié le dîner ainsi que la présentation des plats. C’est une belle récompense pour toute notre équipe.

Nous sommes également très heureux que la chambre et la salle de bains aient été à la hauteur de vos attentes. Merci pour votre suggestion concernant des rideaux plus épais pour davantage d’intimité : nous l’avons bien notée et l’étudierons avec attention dans le cadre de nos améliorations.

Votre excellente évaluation dans toutes les catégories nous touche beaucoup et nous motive à poursuivre nos efforts.

Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain passage à Reims.

Bien cordialement,
L’équipe du Brit Hotel Reims La Neuvillette

Dear David,

Thank you very much for sharing your feedback following your recent stay with us. We are delighted to read that you appreciated the cleanliness and quietness of your room, the quality of our breakfast buffet, as well as the warm welcome from our receptionist.

We also take good note of your remarks regarding the absence of tea/coffee facilities and an additional waste bin in the room. Your comments are very valuable to us, and we will share them with our management team as we continuously work on improving the comfort of our guests.

We truly hope to have the pleasure of welcoming you again on a future trip to Reims.

Kind regards,
The Brit Hotel Reims La Neuvillette Team

Dear Mr. Baxter,

Thank you very much for your kind words and for taking the time to share your experience with us.

We are delighted to hear that you had a very pleasant stay, even if it was just for one night. It was a pleasure to welcome you and your family, and we hope to have the opportunity to see you again on a future visit to Reims.

If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.

Warm regards,
The Team at Brit Hotel Reims La Neuvillette

Hello John,

Thank you for your great feedback! We're delighted to hear that you found everything very clean and that our team was helpful during your stay. It’s also wonderful to see that you would highly recommend us!

We note your comment about the room size and the access to the hotel, and we appreciate your input. We are always looking for ways to improve, and your feedback helps us do just that.

We hope to welcome you again soon!

Best regards,

Reception - J

Hello David,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and that our reception team, comfortable room, and fast Wi-Fi met your expectations. It’s fantastic to know you would recommend us so highly!

We appreciate your suggestion about having a kettle in the room for a nighttime drink. It's a great idea, and we will definitely consider it for future improvements.

We hope to welcome you back soon—perhaps with more time to enjoy your stay!

Best regards,

Reception - J

Dear David,

Thank you very much for taking the time to complete our questionnaire and share your feedback. We are delighted to see that you enjoyed the welcome from our receptionists, as well as the bathroom, breakfast, and...

We sincerely apologize for the absence of a kettle in your room. We understand how pleasant it is to be able to prepare a coffee or a cup of tea in the privacy of your room. Your feedback is very valuable, and we will take it into account to improve our...

We hope to have the pleasure of welcoming you again and making your stay even better.

Best regards,

Reception - J

Dear Mr. Review,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. Your concerns regarding safety in the car park are very important to us, and we will look into this matter to ensure our guests feel secure at all times.

We also regret that the room did not provide the comfort you expected and that the bathroom had an unpleasant smell. Your comments regarding the dinner options and pricing will be reviewed with our team to help us improve our offerings.

We appreciate your positive remarks about our friendly staff and easy check-in process, and we hope to have the opportunity to provide you with a better experience in the future.

Sincerely,
La Réception - J

Dear Guest,

Thank you for your kind feedback! We are thrilled to hear that you found our hotel perfect for a stopover. It's wonderful to know that you received a lovely greeting from our reception team and that you were satisfied with the cleanliness of your room and bathroom.

We appreciate your positive remarks about the accessibility of the hotel and the Wi-Fi connection as well. Your feedback motivates us to continue providing excellent service to our guests.

We hope to welcome you back on your next trip!

Sincerely,
La Réception - J

Cher Wright,

Nous vous remercions d'avoir pris le temps de laisser un commentaire sur votre récent séjour dans notre hôtel.
Nous sommes heureux d'apprendre que vous avez été globalement satisfait de votre expérience.

Notre hôtel n'étant pas équipé de l'air conditionné , et depuis ces dernières années nous connaissons des épisodes de canicules particulièrement chaudes, vos commentaires sont importants pour nous et nous apprécions votre suggestion concernant la climatisation pour améliorer

Notre équipe s'efforce d'offrir un séjour confortable et agréable à tous nos clients et nous tiendrons compte de vos commentaires pour apporter des améliorations à l'avenir.

Nous vous remercions à nouveau d'avoir choisi notre hôtel.

Dear Sara Wallace,

Thank you for taking the time to share your comments with us. We are pleased to hear that, overall, our hotel and receptionists met your expectations.

However, we apologize for the inconvenience caused by our limited catering services, our restaurant closing every year from August 05 to August 18, as well as the location of our hotel which is indeed in a very safe commercial area, to allow a guaranteed calm to our guests, unlike the city center.

We strive to offer our guests a comfortable and safe stay, and will take your feedback into account to make improvements in the future.

We look forward to welcoming you again in the future.

Sincerely,
The management

Dear Guest,

We are delighted that you found our reception staff very helpful and welcoming. We strive to provide the best local recommendations to enhance your stay, and we thank you for this positive feedback.

We are sincerely sorry to hear that your room did not meet your expectations. We understand the importance of good comfort, especially before a long journey.

We apologize for the inadequate cleanliness of the bathroom. This is not the standard we aim for, and we will immediately raise awareness with our cleaning team to prevent such issues in the future. A more rigorous follow-up will be put in place to ensure impeccable cleanliness.

Thank you once again for your constructive feedback, and we hope to have the opportunity to provide you with a much better experience during your next stay.

Sincerely,
The Reception