Hotelier's response :
Dear Sharon, Thank you very much for taking the time to share your experience and for your excellent rating. We are delighted to hear that you enjoyed the convenient location, the easy access to the hotel and the quiet garden-facing room. We are also very pleased that George provided you with a warm welcome and looked after you while you waited for your room. Thank you as well for pointing out the maintenance issues you noticed, including the light bulbs, the broken plug and the kettle. We are sorry for these inconveniences and will make sure that these points are checked by our team. We would also like to mention that air conditioning will be installed in all our rooms in 2027, further improving the comfort of our guests. It was a pleasure having you stay with us, and we hope to welcome you back on a future visit. Kind regards, The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Romi, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased that you appreciated the welcome from our reception team, the hotel's easy access and the Wi-Fi. However, we are truly sorry that several aspects of your stay did not meet your expectations. We sincerely apologize for the cleanliness issues you encountered, particularly the bathroom door, the bathroom itself and the spare pillow. This is not the standard of cleanliness we aim to provide, and your comments have been noted and will be shared with our housekeeping team. We are also sorry that our breakfast did not meet your expectations. Your feedback is important to us as we continue to improve our services. Regarding the language barrier, we fully understand your frustration. As you rightly pointed out, we welcome many international travellers due to our location near the motorway. We will take your suggestion into consideration regarding providing more information in English, particularly for our restaurant menu. We will also remind our team of the importance of assisting guests as much as possible in English. Finally, we would like to mention that air conditioning will be installed in all our rooms in 2027, in order to further improve the comfort of our guests. We sincerely regret that your overall experience was not fully satisfactory, and we hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Kevin, Thank you very much for your excellent ratings and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and that you were particularly satisfied with our welcome, room, bathroom, breakfast, accessibility and Wi-Fi connection. We also appreciate your comment regarding the hotel's location. While we are a little away from other restaurants, our team is always happy to recommend nearby dining options. We would also like to mention that air conditioning will be installed in all our rooms in 2027, to further improve the comfort of our guests. We hope to have the pleasure of welcoming you and your family back again soon. Kind regards, The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear James, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had a great experience overall and that you appreciated the helpfulness and dedication of our reception team. Your kind words will be shared with them, as they are always committed to providing the best possible welcome to our guests. We are however sorry that the lack of air conditioning affected your comfort during your stay. We fully understand that this can be an important factor, especially during the summer months, and we appreciate your honest feedback on this matter. We are pleased that you enjoyed our bathroom facilities, breakfast, location, and Wi-Fi connection, and we hope to have the opportunity to welcome you again in the future under more comfortable conditions. Kind regards, The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Jon, Thank you very much for your kind review and for your excellent rating. We are delighted to hear that you enjoyed your overnight stay, our breakfast, and the warm welcome from our team. It's also great to know that our location made your journey and your visit to Reims convenient. Thank you as well for your feedback regarding the room size and the bed. We appreciate your comments and are pleased to let you know that air conditioning is planned for 2027, which will make future stays even more comfortable during hot weather. We look forward to welcoming you again on your next trip. Kind regards, The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Marton Anca Liana, Thank you for taking the time to share your feedback following your stay at Brithotel Reims La Neuvillette. We appreciate your positive comments regarding our reception team and the convenience of our free parking. We are sorry to learn that some aspects of your stay did not fully meet your expectations. Your suggestions regarding mosquito nets, a fan, additional electrical outlets, a small refrigerator, and the bathroom layout have been carefully noted. We also regret that you experienced difficulties with the Wi-Fi connection, and we will review this point with our provider. We are pleased to inform you that air conditioning will be installed throughout the hotel in 2027, which will significantly improve comfort during the warmer months. Your feedback is valuable to us as it helps us continue improving our services. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, The Team at Brithotel Reims La Neuvillette

Hotelier's response :
Dear Worthington, Thank you very much for taking the time to share such a wonderful review of your stay at Brithotel Reims La Neuvillette. We are delighted to hear that you and your family, including your dog, had such a pleasant experience with us. It is especially rewarding to know that you appreciated the warm welcome from our reception team, the comfort and cleanliness of your room, the spacious bathroom, our breakfast buffet, as well as the quality of our Wi-Fi. We are also pleased to let you know that air conditioning will be installed throughout the hotel next year, making future stays even more comfortable for all our guests. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back to Brithotel Reims La Neuvillette on your next visit. Kind regards, The Team at Brithotel Reims La Neuvillette

Hotelier's response :
Dear Mr Rose, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that, after a long and challenging journey from the UK, you found our hotel to be clean, comfortable, and a pleasant place to relax. It is wonderful to know that you enjoyed our outdoor terrace, the selection of drinks available, and, of course, a glass of Champagne while visiting the Champagne region. We are also pleased that you appreciated the security of our parking facilities for your motorcycles, the value for money of our hotel, and the warm welcome you received from our team. Your kind words about Nadia and our manager will certainly be shared with them, and they will be delighted to know they contributed positively to your experience. At the same time, we sincerely regret your disappointment regarding the restaurant being closed during your stay. We understand that, given our location, on-site dining can be particularly important for travellers arriving after a long day on the road. Your feedback is valuable and helps us better understand our guests' expectations. Thank you as well for your comments regarding the bathroom layout. We appreciate that the WC configuration may be less comfortable for taller guests, and we will keep this in mind as part of our ongoing efforts to improve guest comfort. We are honoured that you would choose to stay with us again during a future journey and thank you for your recommendation. We hope to have the pleasure of welcoming you and your fellow riders back on your next trip through the region. Kind regards, The Team at Brit Hotel Reims La Neuvillette

Hotelier's response :
Dear Ms. Gregory, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our hotel to offer good value for money and that our reception team, Wi-Fi, access to the hotel, room, and bathroom met your expectations. We also appreciate your comments regarding the breakfast service. We are sorry to learn that communication difficulties led to some confusion with food orders. Your feedback has been shared with our team so that we can continue improving the experience of our international guests. Thank you again for your recommendation score of 9 out of 10. We hope to have the pleasure of welcoming you and your family back to BRIT HOTEL Reims La Neuvillette in the future. Kind regards, BRIT HOTEL Reims La Neuvillette