Hotelier's response :
Dear Mr Rose, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that, after a long and challenging journey from the UK, you found our hotel to be clean, comfortable, and a pleasant place to relax. It is wonderful to know that you enjoyed our outdoor terrace, the selection of drinks available, and, of course, a glass of Champagne while visiting the Champagne region. We are also pleased that you appreciated the security of our parking facilities for your motorcycles, the value for money of our hotel, and the warm welcome you received from our team. Your kind words about Nadia and our manager will certainly be shared with them, and they will be delighted to know they contributed positively to your experience. At the same time, we sincerely regret your disappointment regarding the restaurant being closed during your stay. We understand that, given our location, on-site dining can be particularly important for travellers arriving after a long day on the road. Your feedback is valuable and helps us better understand our guests' expectations. Thank you as well for your comments regarding the bathroom layout. We appreciate that the WC configuration may be less comfortable for taller guests, and we will keep this in mind as part of our ongoing efforts to improve guest comfort. We are honoured that you would choose to stay with us again during a future journey and thank you for your recommendation. We hope to have the pleasure of welcoming you and your fellow riders back on your next trip through the region. Kind regards, The Team at Brit Hotel Reims La Neuvillette

Hotelier's response :
Dear Ms. Gregory, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our hotel to offer good value for money and that our reception team, Wi-Fi, access to the hotel, room, and bathroom met your expectations. We also appreciate your comments regarding the breakfast service. We are sorry to learn that communication difficulties led to some confusion with food orders. Your feedback has been shared with our team so that we can continue improving the experience of our international guests. Thank you again for your recommendation score of 9 out of 10. We hope to have the pleasure of welcoming you and your family back to BRIT HOTEL Reims La Neuvillette in the future. Kind regards, BRIT HOTEL Reims La Neuvillette

Hotelier's response :
Dear Mr. Sambamurthy, Thank you very much for your excellent feedback. We are delighted to read that you had such a pleasant stay with us and that our team, especially Manisha, contributed to making your experience enjoyable with helpful advice and attentive service. It is a pleasure to know that you are planning to stay with us again on your return journey. We will do our very best to provide you with an even better experience. We look forward to welcoming you back very soon. Kind regards, The Brithotel Reims La Neuvillette

Hotelier's response :
Dear Terry, Thank you very much for your kind feedback and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay, especially the convenience of our Bistro after a long drive — we’re glad it made your visit more comfortable. We also truly appreciate your comments about our friendly team, the cleanliness of the rooms, and the facilities for your dogs. It’s always a pleasure to welcome guests travelling with their four-legged companions! We hope to have the pleasure of welcoming you back again soon. Kind regards, Hilal Reception Brit Hotel Reims La Neuvillette

Hotelier's response :
Hello Gregoire, Thank you for your positive feedback. We’re delighted that you appreciated our location near the motorway and Reims, as well as the comfort suitable for business stays. We hope to have the pleasure of welcoming you again during your next trip to the area. Best regards, The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Monsieur Grulke bonjour, Un grand merci pour votre retour particulièrement élogieux et détaillé. Nous sommes ravis d’apprendre que votre séjour a été mémorable et que vous avez apprécié le dîner ainsi que la présentation des plats. C’est une belle récompense pour toute notre équipe. Nous sommes également très heureux que la chambre et la salle de bains aient été à la hauteur de vos attentes. Merci pour votre suggestion concernant des rideaux plus épais pour davantage d’intimité : nous l’avons bien notée et l’étudierons avec attention dans le cadre de nos améliorations. Votre excellente évaluation dans toutes les catégories nous touche beaucoup et nous motive à poursuivre nos efforts. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain passage à Reims. Bien cordialement, L’équipe du Brit Hotel Reims La Neuvillette

Hotelier's response :
Dear David, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to read that you appreciated the cleanliness and quietness of your room, the quality of our breakfast buffet, as well as the warm welcome from our receptionist. We also take good note of your remarks regarding the absence of tea/coffee facilities and an additional waste bin in the room. Your comments are very valuable to us, and we will share them with our management team as we continuously work on improving the comfort of our guests. We truly hope to have the pleasure of welcoming you again on a future trip to Reims. Kind regards, The Brit Hotel Reims La Neuvillette Team

Hotelier's response :
Dear Mr. Baxter, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you had a very pleasant stay, even if it was just for one night. It was a pleasure to welcome you and your family, and we hope to have the opportunity to see you again on a future visit to Reims. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Warm regards, The Team at Brit Hotel Reims La Neuvillette