Dear Mr. Baxter, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you had a very pleasant stay, even if it was just for one night. It was a pleasure to welcome you and your family, and we hope to have the opportunity to see you again on a future visit to Reims. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Warm regards, The Team at Brit Hotel Reims La Neuvillette

Hello John, Thank you for your great feedback! We're delighted to hear that you found everything very clean and that our team was helpful during your stay. It’s also wonderful to see that you would highly recommend us! We note your comment about the room size and the access to the hotel, and we appreciate your input. We are always looking for ways to improve, and your feedback helps us do just that. We hope to welcome you again soon! Best regards, Reception - J

Hello David, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience and that our reception team, comfortable room, and fast Wi-Fi met your expectations. It’s fantastic to know you would recommend us so highly! We appreciate your suggestion about having a kettle in the room for a nighttime drink. It's a great idea, and we will definitely consider it for future improvements. We hope to welcome you back soon—perhaps with more time to enjoy your stay! Best regards, Reception - J

Dear Guest, Thank you for your kind feedback! We are thrilled to hear that you found our hotel perfect for a stopover. It's wonderful to know that you received a lovely greeting from our reception team and that you were satisfied with the cleanliness of your room and bathroom. We appreciate your positive remarks about the accessibility of the hotel and the Wi-Fi connection as well. Your feedback motivates us to continue providing excellent service to our guests. We hope to welcome you back on your next trip! Sincerely, La Réception - J

Cher Wright, Nous vous remercions d'avoir pris le temps de laisser un commentaire sur votre récent séjour dans notre hôtel. Nous sommes heureux d'apprendre que vous avez été globalement satisfait de votre expérience. Notre hôtel n'étant pas équipé de l'air conditionné , et depuis ces dernières années nous connaissons des épisodes de canicules particulièrement chaudes, vos commentaires sont importants pour nous et nous apprécions votre suggestion concernant la climatisation pour améliorer Notre équipe s'efforce d'offrir un séjour confortable et agréable à tous nos clients et nous tiendrons compte de vos commentaires pour apporter des améliorations à l'avenir. Nous vous remercions à nouveau d'avoir choisi notre hôtel.

Dear Sara Wallace, Thank you for taking the time to share your comments with us. We are pleased to hear that, overall, our hotel and receptionists met your expectations. However, we apologize for the inconvenience caused by our limited catering services, our restaurant closing every year from August 05 to August 18, as well as the location of our hotel which is indeed in a very safe commercial area, to allow a guaranteed calm to our guests, unlike the city center. We strive to offer our guests a comfortable and safe stay, and will take your feedback into account to make improvements in the future. We look forward to welcoming you again in the future. Sincerely, The management

Dear Guest, Thank you for taking the time to share your thoughts on your stay. We are pleased to hear that you found your experience to be generally satisfactory. We are sorry to learn that you felt somewhat isolated by being located in the other building. We strive to ensure that all our guests feel welcomed and comfortable, regardless of the room's location. Regarding the parking spaces, we have 80 spots available on our premises. We do our best to manage this space effectively, but we understand that availability can vary during peak times. If you experienced difficulty finding a spot, we apologize for the inconvenience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience. Best regards, The Reception

Dear Guest, Thank you for taking the time to share your impressions of your stay. We are pleased that you found our hotel convenient for your trip to Italy and appreciated the helpfulness of our reception staff as well as the easy access from the motorway. We are sorry to hear that the evening meal did not meet your expectations and that you were disturbed by insects due to the lack of air conditioning in the room. We understand how uncomfortable this can be and apologize for the inconvenience. Your feedback is valuable and will help us improve our service. We have noted your comment regarding the need for air conditioning in the rooms and will work on solutions to offer better comfort to our guests. We will also review the quality of our dining options to better meet your expectations. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you again and make your next stay more pleasant. Best regards, The Reception

Dear Guest, Thank you for taking the time to share your feedback about your stay. We are delighted to hear that you found our reception satisfactory. We are sorry to learn that the noisy party from the neighbors disturbed your night, especially with children trying to sleep. We understand how unpleasant this can be and apologize for the inconvenience. In the future, please feel free to inform us immediately of any noise issues so we can address them promptly. Regarding the room, we have noted your comments about the pull-out double bed and its placement. Your feedback is valuable in helping us improve the comfort of our rooms. Thank you for your constructive comments, and we hope to have the opportunity to welcome you back for a more pleasant experience. Sincerely, The Reception